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Terms of service


These terms and conditions are subject to change without notice.

This Product Return and Exchange Policy is for all Products (“Product” or “Products”) distributed in the United States by AMA Meditime (HISTOLAB USA). Note that this Product Return and Exchange Policy contains distinct terms and conditions for returns from entities that purchase product from AMA MEDITIME directly or from an authorized HISTOLAB USA distributor or sales representative. If an item is defected or damaged, please let us know.

Our Returns Policy gives customer 14 days to return and exchange a defected or damaged item bought through an authorized HISTOLAB USA sales representative or via HISTOLAB USA website. If 14 days have gone by since purchase, we cannot offer a return and exchange. 

The item(s) shall only be returnable if a Customer notifies HISTOLAB USA of the specific damage or defect in writing within 3 business days of receipt of the shipment and HISTOLAB USA confirms receipt of request to return. Product must be returned with original packaging. If a Customer does not want Exchange, a Customer Credit can be issued on his/her account for future purchase instead. Once returned item(s) have been received and inspected, HISTOLAB USA will confirm via email or telecom that returned item(s) were received. HISTOLAB USA will also notify customer of the approval or rejection regarding requested Return and Exchange. 

HISTOLAB USA holds the right to discontinue this Product Return and Exchange Policy for any Customer, whom HISTOLAB USA determines, in its sole discretion, has misused this Product Return and Exchange Policy and/or misrepresented the reason for returning product.

RETURN LOGISTICS

Contact HISTOLAB USA Customer Service at (909) 274-7700. To complete the refund or exchange process, we require a receipt or proof of purchase. All packages need to be shipped to the following address:

AMA MEDITIME 
(c/o HISTOLAB USA)
Attention: Operations / Logistics Dept.
315 N Puente Street, Suite H, Brea, CA 92821